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This area of the website has been designed to assist our customers with a central hub for all available downloads from NEOS Protect. New information can be added on a daily basis, so please check back from time to time for updates. If there are further resources that you would like to see in this area then please don’t hesitate to contact us.

MAINTENANCE AND CALL OUT SERVICE

NEOS Protect Ltd recognises the need to offer a fast and reliable service in the event of failure to the
Entrance Doors / External Doors to maintain the security and integrity of the building.

NEOS Protect Ltd offer an unconditional 12 month parts and labour warranty on all installations, however
after this period we strongly recommend that Clients take advantage of our various Guarantees to ensure the product continues operating efficiently and effectively for its planned lifespan –

Planned Maintenance  

10 Year Guarantee – minimum expected lifespan and in line with component guarantees from the manufacturers. A twice yearly preventative maintenance programme to ensure continued reliability

Whole of Life Guarantee – a 25 year programme where all servicing and parts are covered for an extended period. Any part failing or breaking down outside the manufacturer’s warranty period will be replaced by NEOS Protect Ltd at no cost to the Client.

Cradle to Grave Guarantee – a similar Guarantee to WoL however upon removal of the existing mild steel doors we reimburse a salvage reward against the cost of the new replacement doors and screens. All doors will be recycled in line with our Environmental Statement.

24/7 Call Out Maintenance Service

We are aware of the problems facing maintenance teams when the report comes in – simply advising “ The door is not working”. But what is the problem ??

Main Entrance Doors now have many associated features to make them operate as designed – electromagnetic locking operated by control panels to restrict entry, automatic door operators to assist
entry / exit from the building. So when the door fails operating properly is it actually the door OR the access control system OR the door operator OR a combination of all three !!!!

Our experienced engineers can attend site and not only identify the problem but also rectify the fault
whether it is mechanical, electrical or electronic. No more costs incurred by sending the wrong engineers and being advised “It’s not our problem” and being faced with a bill and still having to send another engineer to rectify the problem.

Therefore this, compounded with the delay in securing the building, the loss of trust by the tenants, the resolution of a report advising that “The door is not working” can be a costly and damaging situation for all those involved.

Our 24/7 Call Out Maintenance Service takes away all these concerns, we will attend site and after determining the fault we will either rectify there and then, or source any replacement parts, and return to complete the required works, whether it is the actual door, the access control system or the door operators or a combination creating the fault. This “one stop” service take all the hassle away from maintenance
teams in trying to determine the right engineer to call out.

Please click on the following link to see details of the NEOS Protection Package D NEOS Maintenance

ONE STOP SHOP SERVICE

Recent recommendations by the Police Initiative “Secured by Design” Design Standards “New and Refurbished Homes 2013” recommend a closer working relationship between the door manufacturers, access control systems supplier and installers to offer a combined and joint service to ensure the compatibility of products to work efficiently together to ensure a safe and secure environment to live and work.

Traditionally the works would be sourced separately – the doors /screens, the access control system, door automation and the installation of the electrical packages. The current recommendations call for joint discussions on all certifiable products as Design Stage to ensure a uniform level of performance throughout.

NEOS Protect Ltd can offer a simple “one stop shop” to cover all these aspects of Controlled Door Entry – this includes the appropriate Access Control System (we work in conjunction with all leading AC System Manufacturers), Door Automation (Power Assisted/ Automatic Opening) and the Installation of all these associated features either directly or via our UK wide network of Approved AC Installers to offer not only a cost effective solution but also a fully compliant and true “fit for purpose” product and installation package.

NEOS Protect Ltd will assume responsibility on all aspects of the “Door Entry Package” and offer completely unbiased and professional advice to meet all “Best Practice” guidelines.

Please click on the following link to see a detailed PPP covering the A NEOS SOLUTION

 

 

         










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